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I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. Customer Reviews are not used in the calculation of BBB Rating, CST #2117258-40, California Seller of Travel, BBB Tip: Need help planning a trip? Dear ThomasThank you for taking the time to share your great feedback with us! Trustpilot is assessing this review in accordance with our flagging process. Harry listened to our interests and made suggestions as to what we might like to do. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. You could even opt for a thrilling swim with marine iguanas in the Galapagos. That is why we contacted Audley Travel. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. Included numerous tours, I.e. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. helicopter tour, snorkel and sail tour, etc. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Once again, Audley Travel remains the gold-standard of holiday planners! Audley Travel flagged this review for containing harmful or illegal content.Read more. We quite frankly didnt know who they were, what their names were and since it was 11:15am Saturday morning and we had not heard from them and had no way of contacting them we were getting nervous and decided we may need to get our own taxi as a backup. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. For information on positions and how to apply, please visit our travel careers website. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. We've just booked our honeymoon with Audley. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. The place was Awful. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! Fortunately, the general manager of the resort took it upon himself to make our experience right. Covering all seven continents, let us show you how you can see the world with Audley. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. 4)In addition, we were supposed to be on a different ship and had to pay extra to be moved to this one. Due to the pandemic, we changed our holiday dates and destination three times. Nothing was overlooked. Audley Travel have been around for quite a number of years, so imagine they are doing something right. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. Audley helped us have the best trip of Audley helped us have the best trip of our lives. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. We use dedicated people and clever technology to safeguard our platform. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! BBB Business Profiles are subject to change at any time. We did not get what we paid for, and we are due a full refund for this. a lovely friendly manner too. Audley Travel by Hassled in Hawaii, 13 Feb 2022 Holiday Rating: Beautiful holiday in Hawaii Booked a 16-day trip to Hawaii covering three islands, self-drive. Mark listened to what wed like to do whilst we were travelling and advised accordingly. And so it proved to be!Malcom W our representative was excellent! The advice given was excellent in terms of time of year to visit, locations and what to do. It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. Best wishesAudley Travel. Thank you for taking the time to share your experience with us. We travelled in comfort, with attentive guides and drivers at every stop. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! You could even opt for a thrilling swim with marine iguanas in the Galapagos. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. 4 days ago. Our trip could not have gone more smoothly! It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. The advice given was excellent in terms of time of year to visit, locations and what to do. The guides were superb and took the extra time to answer my endless questions. We will definately use them again in the future. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. Hi TimThank you for taking the time to share your kind comments with us. What would you like to experience? BBB Business Profiles may not be reproduced for sales or promotional purposes. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. We had an amazing trip organized and executed by the Audley team through out South Africa. helicopter tour, snorkel and sail tour, etc. Right up to us going he kept tweaking things to avoid the problems in southern peru. Not only do we feel this gives you the best experience, it also brings benefits to local communities. Nepal is a very special place, we loved it. We booked with Audley and they were fantastic until they had our money. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. The hard work was completed by our agent Ewan. Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. Hi FinnyBillThanks for taking the time to share your feedback with us. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Best wishesAudley Travel USA. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. It did not disappoint. And so it proved to be!Malcom W our representative was excellent! Audley Travel organised the most efficient and perfect tailor made itinerary for our family Christmas-NewYear holiday to discover a most inspiring Country and People. I wholeheartedly thank Mat for everything he did for us. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Nepal is a very special place, we loved it. I fell in love with Italy when my husband and I backpacked our way through central Italy. All of the tours, including helicopter trips and day cruises were excellent. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. Best wishesAudley Travel. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. We use dedicated people and clever technology to safeguard our platform. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. }8)Upon arriving at ************ I was told we would have a view of the crater. We have no hestitation in reommending them. Suggested companies are based on peoples browsing tendencies. Sign up to receive your copy and start planning an unforgettable year in travel. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! We started on October 2nd and returned the 29th. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Critical information about hotels or transportation for example was spread out over multiple documents. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. Japan was hit or miss, but Vietnam was great. Hotels and tours were all excellent and within walking distance of restaurants and shops. However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. We are quite fussy with our travel plans and yet nothing was too much trouble. The place was Awful. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Find out how we combat fake reviews. Hi EmmaA huge thank you for sharing your experience with us! Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have also planned my own trips. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! Well guide you through the process. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! Nothing could be further from the truth. ****************** husband and I went to ******, *****, July *****, 2022. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. Included numerous tours, I.e. Verification can help ensure real people write reviews about real companies. It did not disappoint. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Hi Catherine, thank you so much for your review I'm so pleased you had a lovely Christmas and New Year with your family, in Vietnam. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. Your specialist will offer you the best available alternatives based on your preferences. We finally booked Thailand with Mat and could not have been happier. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Thank you ! We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. Our experience was more than what we expected. Having booked a long haul holiday with exhaustive support from Audley Travel which ultimately had to be cancelled they have always been responsive and sympathetic to ongoing issues that we have had to face in 2020 and dealt with the issue in a professional and positive communicative way. Travel companies ar businesses that need to make money. Unfortunately, that is not the Audley way. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. recommended to friends for future bookings, Hi LGWelcome back home! Your money is safe when you travel with us. Audley helped us have the best trip of our lives. He forced us to go into at least six shops in that village alone telling us to buy something. 2023 Trustpilot, Inc. All rights reserved. All rights reserved. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. She helped us develop an itinerary that met our goals and included: comfortable accommodations, superb local guides, and suggestions of local highlights and restaurants to visit on our own. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. In fact the first flight was delayed. From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. We look forward to working with you in the future, on your next Audley adventure. I have already recommended Audley to several people, and know that when we plan a trip again we will be in perfect hands with Audley. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. We both have agreed that this trip to Bali is the best one yet of all our travels, thanks to Alix and the Audley team. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. As mentioned above, after speaking with a manger we understand that perhaps what we do as a company isnt right for your needs as a traveler. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. We can't thank her enough! However, when it came to the accommodations and level of service that we received from the locals at each of the lodging facilities in South Africa - it was a five-star experience. The Itinerary was Huge for twelve days. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. It features trip ideas from our specialists alongside hand-picked stays and experiences, and introduces our approach to creating meaningful travel experiences. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. We compared costs against other providers and they were competitive. Another broken promise and bad experience. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. Mark listened to what wed like to do whilst we were travelling and advised accordingly. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. Yelp users havent asked any questions yet about Audley Travel. I have traveled most of the world in the last twenty years. And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. Italy Specialist. We raised these (among other) concerns with Audley Travel and were told that they would follow up and their local company would be reaching out. Travelstride helps you search and compare 50,000+ expert-planned trips from 1,000+ companies. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. Hi FinnyBillThanks for taking the time to share your feedback with us. Hi JackieThank you for taking the time to tell us about your experience! We had used the company on 4 occasions before and knew we could trust them. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. We're delighted to hear how well Jenny & Kristine looked after you throughout. The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. The hotels were perfectly picked to maximise our time. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. ST39468, 2023 Audley Travel | Audley Travel US, Inc. (Delaware 5398866), Hannah calling out to the locals in a fishing village on Inle Lake, Myanmar, Anthony eating at a local restaurant in Qingdao, China, Gavin on the Grand Canal in Venice, Italy, Lottie on Table Mountain in Cape Town, South Africa, Mark in Los Glaciares National Park, Argentina, Arista in the Kruger National Park, South Africa, Mark with the indigenous H'mong in Sapa, Vietnam, Carly on the 'Path of the Gods' along the Amalfi Coast, Italy, You can find all your favorites in the menu, Speak to a certified specialist to start planning your, First Holiday with Audley to South America, Audley remain industry gold-standard planners, Infectious enthusiasm and 1st class service, An oustanding tailor-made trip to Thailand. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. Both extremely knowledgeable, professional and patient! Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. We visited Bangkok, Chiang Mai and Phuket. Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. We will definately use them again in the future. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. Booked a 16-day trip to Hawaii covering three islands, self-drive. {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary.

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